If you have the opportunity to call your policy or if you have been involved in an incident that could give rise to a claim, you must notify us immediately. Otherwise, your claim may be invalidated. In the event of an emergency and outside of our business hours, please consult your policy. You should not accept liability or accept any approach other than emergency measures, in order to minimize losses until you have obtained the agreement of your insurer. We believe that the above limit values are appropriate, but if you would like us to consider higher limit values, please let us know. If alternative limits are agreed, the agreed alternative limit will be part of these terms and conditions. If additional fees are charged to change the limit values, they will be discussed with you prior to the change. In the case of the circumstances mentioned above, if you do not take other steps to pay the insurance premiums, you acknowledge and agree that we are always after such information: – Our intention is to offer you at all times the highest possible level of customer service. However, we are aware that sometimes something can go wrong and, if this happens, we strive to resolve issues quickly and fairly. If you wish to complain, you can do so: • In writing to the Head of Complaints David Edwards • By phone at 01564 730900 • By fax at 01564 730 901 • By e-mail at David@edwardsinsurance.co.uk • Personally, by visiting our office (see address above) If you are not satisfied with our final answer, you can address the question to the Financial Ombudsman Service (FOS). Further information is available on request or on their website. www.financial-ombudsman.org.uk More details will be provided when responding to your claim. We are a company that sells products online and is required to inform you of the availability of the Online Dispute Resolution (ODR) platform in order to assist you if we cannot resolve your complaint, this possibility forwards you to the Alternative Dispute Resolution Provider (ADR) for the company which, in this case, is the Financial Ombudsman (FOS) service, and so you can contact it directly.
For more details, see webgate.ec.europa.eu/odr This document and each change represent the set of conditions under which we offer general insurance with you, and no other alternative takes effect unless it is written or agreed by us. . . .